We are here to assist you in the transition to the next generation of Hugs Infant Protection with advanced features to help your facility raise the standard of care. Book your personal migration consultation today!
With Our Hugs Customers Every Step of The Way
All Legacy Hugs systems remain fully supported, with a clear migration path to the latest version of Hugs.
Committed to Infant Protection
We're proud that the Hugs solution helps protect millions of infants around the world. And we're committed to leading the market and working with every one of our customer to provide the most comprehensive protection.
Investing in the Next Generation of Safety
In August of 2019, we announced that we were ending sale of the legacy version of the Hugs solution. We did this because the underlying technology for Legacy Hugs is more than 20 years old. Launched in 2013, our next-gen solution offers significant advancements to help clinical and security staff better protect newborns against modern security risks. It was time to lead the market to the next stage of infant protection.
Which Hugs platform do I have?
What Does This Mean for My Hospital?
We are fully committed to you and our Hugs community. To ensure that you have plenty of time to plan for the migration to the new Hugs platform, we will continue to support your Legacy Hugs systems until August 1, 2024. There is no immediate impact on your system and no changes to how you purchase Hugs tags and bands today.
Support for Legacy Hugs Systems:
- Tags: available until January 1, 2024
- Technical support, hardware, software updates: available until August 1, 2024
Explore Your Options
Our next generation of the Hugs solution provides effective and scalable protection from a single department to the entire hospital. It’s the right choice whether you’re supporting a 2O-bed critical access hospital or a large urban medical center with thousands of births a year.
Enterprise Protection
Use your Wi-Fi network to protect infants anywhere in your hospital, at a single location or across multiple facilities.
Departmental Protection
Protect infants in your department with devices from Securitas Healthcare.
The next generation of the Hugs solution offers important benefits for moms and babies, nurses and the hospital. See all it has to offer compared to your Legacy Hugs system.
Simple + Expanded Protection
Designed with our caregivers in mind, our next generation of Hugs provides expanded infant and patient protection with the same proven performance you know and trust. Some key enhancements include:
Next generation Hugs enables hospital-wide infant protection using your existing Wi-Fi network, or you can stay with departmental-only coverage that doesn’t use the hospital’s Wi-Fi—either way you get many new benefits.
Using the most advanced wireless technology eliminates nuisance or “false alarms” caused by RF noise or interference
You’ll get familiar and trusted features along with important advancements, like bedside access, mobile alerts, easier login, reduced system management
Gives your infants greater protection with continual supervision and out-of-unit alerts, enhanced cyber security, “off-line” mode for exits, and more security integrations.
You also have access to other real-time location applications, including Asset Management, Temperature Monitoring, Staff Protection and more.
Clinical Services & Training Support
As a reminder, you have access to training and support resources for the lifespan of your Hugs system. Securitas Healthcare’s Clinical Services team consists of seasoned RNs with years of experience in Women’s Services and Pediatrics. We provide effective, comprehensive training for your staff to ensure the safety of your smallest patients.
Read more about the on-line and instructor led clinical training tools available to you.
Have additional questions about your Hugs system, service and support?
- Customer Support Portal – Login Required. If you do not have a login, please click here to request access.
- You can also reach out to your local Securitas Healthcare Authorized Service Provider.
