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The End of an Era: Legacy Hugs, Pedz and Passport
All protection solutions on the LonWorks/HPS platform are sunsetting after keeping infants and patients safe for over two decades.
What Does That Mean For My Hospital?
In August of 2019, we announced that we were ending sale and support of the legacy version of the Hugs, Pedz and Passport solutions on the LonWorks/HPS platform. We wanted to ensure you had plenty of time to plan for the migration to the new Hugs platform.
The following is a reminder of critical dates that are approaching. All dates are from our original End-of-Life/End-of-Support announcement in August of 2019, and remain valid:
Last Time Buy Opportunity
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January 1, 2024: Legacy Hugs Tags. The last day Securitas Healthcare will accept orders for any additional Legacy Hugs tags*
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August 1, 2024: The last day Securitas Healthcare will accept orders for any additional LonWorks/HPS based Kisses, Pedz and Passport tags, hardware, software, and bands*
*Standard warranty applies to all products sold by Securitas Healthcare
End-of-Support
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August 1, 2024: The last day LonWorks/HPS clients will be able to receive Service or Support from Securitas Healthcare
Explanations
No Legacy Hugs will be sold after January 1, 2024.
Legacy Hugs tags are final sale. We will not accept returns or give credit for unused tags.
Orders for LonWorks/HPS based Kisses, Pedz and Passport tags, hardware, software and bands placed after August 1, 2024 will be refused.
All LonWorks/HPS based products are final sale. We will not accept returns or give credit for unused tags, bands or other hardware.
No Service and Maintenance Agreements (SMA) will be valid after August 1, 2024.
Any newly issued Service and Maintenance Agreements (from announcement date: August 1, 2019) is to be pro-rated and will expire on August 1, 2024.
Securitas Healthcare continues to schedule upgrades and installs of our next generation Hugs Infant Protection and Patient Protection solutions on MobileView RTLS platform. Hospital-wide Staff Protection is also available on the same platform. Please contact your Securitas Healthcare Client Executive for more information.
Committed to Infant Protection
We're proud that the Hugs solution helps protect millions of infants around the world. And we're fully committed to leading the market and working with every one of our clients to provide the most comprehensive protection.
Investing in the Next Generation of Safety
In August of 2019, we announced that we were ending sale and support of the legacy version of the Hugs, Pedz and Passport solutions on the LonWorks/HPS platform. We did this because the underlying technology is more than 25 years old.
Launched in 2013, our next-gen solution offers significant advancements to help clinical and security staff better protect newborns against modern security risks. It was time to lead the market to the next stage of infant protection.
Explore Your Options
Our next-gen Hugs Infant Protection solution provides effective and scalable protection from a single department to the entire hospital. It’s the right choice whether you’re supporting a 2O-bed critical access hospital or a large urban medical center with thousands of births a year.
See all it has to offer compared to your Legacy Hugs system:
Book Your Personal Migration Consultation Today
We are here to assist you in the transition to the next-gen of Hugs Infant Protection with advanced features to help your facility raise the standard of care.
Clinical Services & Training Support
As a reminder, you have access to training and support resources for the lifespan of your Hugs system. Securitas Healthcare’s Clinical Services team consists of seasoned RNs with years of experience in Women’s Services and Pediatrics. We provide effective, comprehensive training for your staff to ensure the safety of your smallest patients.
Read more about the on-line and instructor led clinical training tools available to you.
Have additional questions about your Legacy Hugs, Pedz or Passport system, service and support?
• Contact your local Securitas Healthcare Client Executive or use our online contact form to schedule a meeting.
• Customer Support Portal – Login Required. If you do not have a login, please click here to request access.
• You can also reach out to your local Securitas Healthcare Authorized Service Provider.